FAQ
1. What products does Lily Melbourne offer?
Lily Melbourne provides a curated selection of women's apparel, offering stylish and comfortable pieces designed for everyday wear and special occasions.
2. How can I place an order?
Placing an order is simple! Just browse our collections, select your favorite items, and click the "Add to Cart" button. Then, follow the checkout steps to complete your order. You’ll receive a confirmation email, and once your order ships, a tracking number to follow your package.
3. What payment methods are accepted?
We accept a variety of secure payment options, including:
- Visa
- MasterCard
- American Express
- Apple Pay
- Google Pay
- iDEAL
- Maestro
- Shop Pay
- UnionPay
- PayPal
4. How can I track my order?
You can track your order with the track & trace number that you receive via the shipping confirmation. If you have not received a tracking number within 4 business days, please contact us at info@lilymelbourne.com, and we will be happy to help you.
5. What is the shipping policy?
We currently offer shipping within the Netherlands, Australia, and New Zealand. For more details on delivery times and charges, please review our Shipping Policy.
6. How can I cancel or change my order?
If you need to cancel or change your order, please email us at info@lilymelbourne.com within 24 hours of placing the order. Simply use the subject “Cancel My Order” and include your Order Number in the email body. After 24 hours, orders will move into production, and changes or cancellations will no longer be possible.
7. What is the return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unused and in original packaging. For more information, please refer to our Return & Refund Policy.
8. Is my personal data secure?
Absolutely! We take your privacy seriously. Your payment information is securely encrypted using SSL technology. We use your details only to process your order and do not store them after the transaction is complete.
9. Do I need an account to place an order?
No, you do not need an account to place an order. However, creating an account can make it easier to track your order and manage future purchases.
10. Can I change my order after it has been placed?
If you need to modify or cancel your order, please email us immediately at info@lilymelbourne.com. Once your order has been processed or shipped, we may not be able to accommodate changes.
11. What is your refund policy?
Refunds will be processed within 10 business days after we receive and inspect your returned item. For full details, please refer to our Return & Refund Policy.